Customer Satisfaction Template
Product Satisfaction Survey Template
Happy customers fuel growth. This template helps you measure overall satisfaction, uncover what users love, and reveal where you need to improve-so you can build a product they keep coming back to.
Decision context
Product Satisfaction Survey helps reduce a real decision risk.
Use this survey regularly to track customer sentiment and spot trends. Perfect after launches, feature updates, or quarterly check-ins to ensure your product continues to deliver real value.
Template preview
What is inside the template
The template combines questions and surveys with focused follow-up prompts, so the team can collect the specific evidence described in the source study.
Study spine
A focused study spine, ready to adapt.
The preview shows the shape of the study: the stimulus or task, the core prompts, and the follow-up evidence Fred can help you collect.
Prompt 01
Multiple Choice - Single select
How often do you use [Product]?
Options: Daily, Several times a week, Weekly, Several times a month, Monthly, Less than
Prompt 02
Linear Scale
Overall, how satisfied are you with [Product]?
Scale: 1= Very dissatisfied, 10= Very satisfied
Prompt 03
Yes/No
Do you find [Product] useful?
Capture the response as part of the study so the team can compare patterns across participants.
Prompt 04
Long text
What is your favorite thing about [Product]?
Capture the response as part of the study so the team can compare patterns across participants.
Prompt 05
Long text
What do you think could be improved the most?
Capture the response as part of the study so the team can compare patterns across participants.
Methods included
Research methods used by the template.
The preview above shows the template-specific prompts and tasks. This section explains the method types in general, so teams understand what each one is for.
Questions and Surveys
Structured response capture
Method purpose
Survey questions collect text, scale, choice, date, numerical, or grid responses so teams can compare user feedback consistently.
Workflow in Fred
From template to decision-ready evidence
Fred gives you a structured starting point for the study, then helps you collect responses and turn recurring signals into evidence your team can review.
- 01Start from the prebuilt structureOpen the product satisfaction survey template, then adapt the placeholder stimulus, task, or wording to match your product context.
- 02Collect focused responsesParticipants complete the questions and surveys flow and answer the follow-up prompts that capture the decision signal.
- 03Review patterns and confidenceDiscover how often users engage, what they value most, and what frustrates them.
- 04Share a decision-ready reportTurn the recurring evidence into a clear recommendation for the product, design, content, or research decision at hand.
Evidence output
What you can decide after running this template
The output should help the team move from opinions to concrete evidence about what users understood, selected, completed, preferred, or questioned.
Signal
Discover how often users engage, what they value most, and what frustrates them.
Evidence
Turn feedback into a roadmap for retention, loyalty, and a stronger, customer-driven product.
Action
Use the results to refine the experience before the decision becomes expensive to change.
Method fit
Use this template when the decision needs focused evidence.
Use this section to decide whether the template is the right starting point, or whether the research question needs a broader plan.
Good fit
Use this survey regularly to track customer sentiment and spot trends. Perfect after launches, feature updates, or quarterly check-ins to ensure your product continues to deliver real value.
Use another method
You need statistically representative market sizing rather than directional research evidence. You have not defined the stimulus, task, concept, page, or feature that participants should evaluate. You need a broad discovery program instead of a compact template-led study.
Who it helps
Different teams can use the same evidence for different decisions.
The template keeps the study compact enough for a sprint, while still giving each role the evidence they need to move the decision forward.
Customer Success Lead
Problem
Needs evidence for a customer satisfaction decision without designing the study from scratch.
Outcome
Gets a ready structure for collecting questions and surveys evidence.
UX Researcher
Problem
Needs a repeatable method structure that keeps questions, tasks, and follow-ups focused.
Outcome
Gets a study spine that can be adapted, launched, and reported with less setup work.
Product Manager
Problem
Needs to reduce uncertainty before a product, messaging, or experience decision hardens.
Outcome
Gets decision-ready signals that can be shared with the team before the next sprint commitment.
Related resources
Continue from this template to related methods and decisions.
Use these links to connect the template to the broader Fred workflow and supporting educational content.
FAQ
Practical details before you run the template.
Short answers for teams deciding whether this template fits the research decision in front of them.
Start the study
Use this template to collect evidence before the decision hardens.
Start with a structured study, collect focused evidence, and turn the results into a clearer product decision.
Output
A focused study, a clearer decision, and evidence your team can inspect.