Terms and Conditions

Fred provides a decision-intelligence and research-operations platform together with related public website services. Features can include study setup, participant workflows, recordings, repository management, AI-assisted synthesis, reporting, analytics, and support.

Access to the service may require account creation, subscription, invitation, or administrative approval. Customers are responsible for managing authorized workspace users and for securing account credentials under their control.

Paid features, usage limits, trials, storage allowances, export capabilities, or enterprise support commitments may vary by plan, order form, or written agreement. Billing and payment processing may involve third-party providers disclosed on Fred's public legal pages.

Unless a separate written agreement says otherwise, Fred may update plan packaging, usage limits, or commercial terms prospectively. Material changes will be reflected in the relevant public pages or customer communications.

Customers and workspace users remain responsible for the material they upload, import, generate, request, or instruct Fred to process. This includes recordings, participant lists, transcripts, survey responses, research notes, prompts, exports, and other content.

Customers must ensure that uploaded or requested material is lawful, relevant to the research purpose, and compatible with confidentiality obligations, intellectual property rights, participant rights, and other third-party rights.

Fred supports some workflows where customers upload or import recordings, transcripts, or related material that were collected outside Fred's native consent and acceptance flow. In those cases, the customer remains responsible for ensuring the material was lawfully collected and that any required participant notice, consent, or other legal basis was in place before upload and before analysis begins.

Where Fred provides native in-product notice or acceptance mechanisms, customers should use them. Where the workflow occurs outside that native boundary, customers must rely on their own lawful collection process and must be able to attest that it covers the uploaded material and the requested analysis.

Fred's AI-assisted analysis and behavioral-signal features are designed to support research review, synthesis, and evidence organization. They are not sold or presented as definitive tools for diagnosing health conditions, determining legal status, verifying identity, predicting criminality, or making employment, education, or similarly high-impact decisions about a person.

Customers must not use Fred in prohibited or clearly incompatible contexts, including where the requested workflow would rely on unlawful emotion recognition, biometric categorization, manipulative profiling, or any other use that is incompatible with applicable law or participant rights.

Fred may rely on third-party services for hosting, traffic protection, consent tooling, payments, analytics, authentication, scheduling, support, or related functions. Those providers are listed or described in Fred's public legal pages and may change over time.

Use of third-party integrations inside the Fred platform can involve additional provider terms, provider-side data handling, and customer configuration choices. Customers remain responsible for enabling only the integrations they actually need.

Fred may investigate, refuse, suspend, disable, or remove access to material, workflows, accounts, or features where Fred reasonably believes there is a security issue, abuse pattern, missing or unreliable legal basis, missing participant notice, prohibited content problem, or other significant legal or operational risk.

Fred may also preserve or disclose limited records where required by law, to respond to lawful requests, to protect the platform, or to support incident response, rights enforcement, or dispute handling.

Fred works to provide a reliable service, but public website content, AI-assisted outputs, and service features may evolve. Customers remain responsible for reviewing outputs, validating sensitive conclusions, and using the service in a lawful, proportionate, and context-appropriate way.

Fred may update these Terms and Conditions when legal requirements, product scope, providers, or service boundaries change. The latest version will be posted here with the updated date and version reference.

Questions about these terms or a customer-specific legal review can be sent to the contact address below.